Cancellation Policy

1. Notice Period: Please provide at least 24 hours' notice if you need to cancel or reschedule your tutoring session. For cancellations or reschedules with less than 24 hours' notice, a cancellation fee may apply. 2. Cancellation Fees: Cancellations made with less than 24 hours' notice will be charged 50% of the session fee or a flat fee. No-shows (failure to attend a scheduled session without prior notification) will be charged the full session fee. 3. Rescheduling: You can reschedule your session without any fees as long as you provide at least 24 hours' notice. Rescheduling is subject to tutor availability. 4. Communication: Please cancel or reschedule your session by emailing the tutor at stacey@greencollarproductions.com In the event that the tutor needs to cancel or reschedule, they will provide you with as much notice as possible, along with alternative options or a full refund. 5. Exceptions: In cases of illness or emergencies, please contact the tutor as soon as possible to discuss options for rescheduling or waiving the cancellation fee. The tutor may, at their discretion, make exceptions to the cancellation policy for extenuating circumstances. 6. Continuous Late Cancellations/No-Shows: For repeated late cancellations or no-shows, the tutor reserves the right to terminate the tutoring agreement after two instances. 7. Payment: If no payment method is on file, the student will be invoiced for the cancellation fee.

Contact Details

• Warrnambool Library, Kepler Street, Warrnambool VIC, Australia

  stacey@greencollarproductions.com

• Warrnambool Library, Kepler Street, Warrnambool VIC, Australia

  stacey@greencollarproductions.com